Sunday, August 29, 2010

Reloading An App, Revisited

Here’s an update on the post I did a couple of weeks ago about troubleshooting an app on my iPod touch. To Apple’s credit, someone from the iTunes Store Customer Support Team finally responded to me and was very helpful. Their first suggestion was to do exactly what I had planned on doing after I read their knowledge base, delete and reload the app.

I followed Apple’s directions, and even went a few steps further. I backed up iTunes, and then sync'd my nano and touch. Fresh copies all around! Speaking of copies, I made sure I had a copy of the old iTunes 8.0.20 installer, which I did, just in case. Next I backed up my PC to an external drive, and then I upgraded to the latest version of iTunes (

Surprisingly, all went well. When iTunes 9 was finished installing, I rebooted the PC and then tried resyncing my ipods. Everything worked fine.

Next, I deleted the app in question from both my Touch and iTunes. Then I went to the app store and repurchased it. iTunes recognized that I had already purchased the app and allowed me to download it for free, nice, and then a dialog box popped up that said:

"You must authorize this computer to download this application. There are also other applications on your Computer that are not authorized and will be removed if you don't choose to authorize now."

Not nice. So of course, I reauthorized the computer that I've been using to handle my account without interruption for at least 3 years. Very strange, but what's worse is the next message:

"You now have 5 of 5 possible computers authorized to use this account."

Why iTunes decided that the system I've been using for so long is suddenly not on the list is a total mystery. It's been authorized for 5 years, and it's been at least 3 years since I've replaced any components in it. Is it possible that iTunes 9 does a more thorough consistency check then iTunes 8, and just noticed the work I did 3 years ago? Regardless, at some point in the near future I’m going to need to deauthorize all the computers on my account and start fresh, but that’s for another time.

Anyways, the app appeared to download correctly, so I resynced my touch and tried to start the new copy of the app, and got the same error as before; a brief black screen followed by getting dumped back at the desktop.

bummer : (

I tried rebooting the PC and the iPod and then resyncing again, just in case, but the app still didn't work.

So, there I sat, broken hearted. Paid 5 bucks for an app that farted.

My bet at this point is that this latest version of Raging Thunder 2 just doesn't run on OS 2.2 as advertised. Polarbit still hasn't responded, but when I reported back to the iTunes support team that it failed again, they quickly offered to credit my account, which I quickly, and gratefully, accepted.

I can’t say enough good things about the iTunes Store’s customer service, and I’m glad I finally have all the computers upgraded to iTunes 9, even though to do it safely is a bit of a chore…The Sharing feature is the nards.

My only fear in all of this, is that my beautiful, shiny, fast as lightening 2nd gen touch is rapidly being painted into that inevitable high tech corner, obsolescence, at least in the available app department. I’m sure it won’t be long before all new apps are iOS4 specific, and I’ve seen the results of upgrading the OS on a 2nd gen touch. Poor battery life and general flakiness.

Hopefully, the good people of Apple will have come up with a tweak or two by the time that becomes necessary. In the meantime, I’m going to continue enjoying its current functionality, and that’s spinning tunes and eating downtime. I’ve become obsessed with trying to beat my wife at Five Dice. We play whenever we’re waiting in line, and it makes the wait go by in a flash. Passing the device back and forth is part of the fun, it makes it a much more interactive experience. Problem is, she always beats me. I think the tally stands at about 20 to 2 right now, advantage; wife. The fact that she’s constantly taking my first roll, and sometimes follows this by logging the score in a totally inappropriate box, isn’t helping my cause any.

Hey, you don’t think she’s doing it on purpose, do you? Maybe I should call her on it.

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