Trust Me, I’m With Microsoft…

Beware; scammers are cold calling households in the area and trying to scare people into giving them access to their computers and purchasing ”tech support services” that they don’t need.

I got a call out of the blue the other day from a gentleman who said he was from Microsoft. He asked me if I was Mr. Berryjooks of 1 Happy Lane, I said yes, and he proceeded to tell me (in a very heavy Indian accent) that a PC at my house, registered to my wife, Mrs. Belinda Berryjooks, was infected with a virus and was sending error messages out to Microsoft. He said not to worry though, he would help me clean things up.

I knew from the get go that the call was a hoax, Microsoft does not call customers, or keep watch over people’s computers, for that matter, but I wanted to find out what this guy was up to and how much of my info he already had, so I started stringing him along;

Me: “How do I know you’re from Microsoft, the caller ID says Out of Area 3241?”

Caller: “How would I know your name and address, and your wife’s name, if I wasn’t from Microsoft?”

Me: “Ah.., the phone book, possibly?”

Caller: “No sir, from when you registered your computers.”

Me: “My wife doesn’t have a PC, she has a Mac.”

Caller: “She must have a user account on one of the PC’s.”

Me: “Nope, hates PC's.”

Caller: “Sir, I cannot stress enough that one of your systems is very, very sick, and you are in dire need of professional help or you will be losing all of your data. It is critical that you allow me to help you immediately. Are you near one of your computers now?”

Me: “Why yes, I am.”

Caller: “Please go to the Start menu and select Run.”

Me: “OK.”

Caller: “Please type eventvwr at the run command prompt.”

Me: “Done”

Caller: “Now look through the event viewer for any errors or alerts, this is a sure sign that you have a very, very bad infection.”

Me: “There are always error and alert messages in the event viewer, it’s normal for them to be there.”

Caller: “Oh, no sir, this is a very, very bad thing. I need you to go back to the run command and type in the following, then I will be able to take control of your computer and help you clean it up before all of your files are destroyed.” He proceeds to give me a url to enter, which I won’t reprint here for fear of someone clicking on it.

Me: “Right. Who did you say you were, again?” Meanwhile, I’m doing a domain lookup on the web address he’s provided me.

Caller: “I told you, I’m with Microsoft.”

Me: “You are employed by Microsoft directly?” By now I know that the website he’s directing me to is based out of Calcutta and has no affiliation with Microsoft at all. I love the Whois command.

Caller: “Have you entered the address I gave you yet, sir?”

Me: “Nope.”

Caller: “Sir, I cannot help you if you don’t follow my instructions. This is very important. You are spreading viruses to all of your friends and family and all of their PC’s will be ruined.”

Me: “You didn’t answer my question, let me try it another way: If I call Microsoft’s main number, would I be able to reach you? Could the operator patch me through to tech support?”

Caller: “I can give you a number to call, sir.”

Me: “Not the same thing, but go ahead.”

Caller: “4XX.XXX.XXXX”

Me: “That’s not a Microsoft number.” I’d googled it as he read it to me and it came back as the number for a company called My Instant Support, which is owned by Edgesoft Technology Solutions, not Microsoft, and there is a slew of search entries about cold calls to users, mostly the elderly, who end up giving access to their computers and getting all kinds of dubious tech support charges on their credit cards, amongst other things.

Me: “Who Should I ask for when I call the number?”

Caller: “Brad Smith.”

Me: “Of course…”

Caller: “Sir, I have already spent upwards of 20 minutes talking to you and I can not waste any more of my time. You do understand that I cannot be held accountable for the horrible things that are going to happen to your computers if you do not allow me to log in and correct the problem?”

Me: “Understood, and I absolve you from all responsibility and consequence, Brad, and I thank you for alerting me to the danger I’m in. Above and beyond the call of duty, sir. By the way, what virus do I have?”

Caller: “The Trojan virus, sir.”

Me; “Which Trojan virus, Brad? There are many.”

Caller: “The Trojan virus, sir. I cannot help you if you don’t allow me access and have already wasted too much time on this call. Goodbye!”

*click*

Brad was definitely annoyed, and seemed to have finally grasped the fact that I was shining him on. This gave me great pleasure, but it wasn’t the end of my dealings with them…

Yesterday a different Brad Smith called me, same heavy Indian accent and same spiel. This time I stopped him midsentence by saying: “Wait, don’t tell me… you want me to check my event viewer and then give you access to my computer, right? And you don’t really work for Microsoft, you work for My Instant Support, and you are not calling on Microsoft’s behalf at all, correct?”

Brad Number Two: “ah, er.., *click*”

Damn, I lost him. Musta been a bad connection…

So, the takeaways here are:

Microsoft will never, ever call you at home.

Entries in your event viewer are normal, there should be alerts and warnings in there.

Never, ever give anyone you don’t know any personal information, especially over the phone.

Never, ever, give anyone you don’t know access to your PC’s.

These guys walk a fine line, they insinuate that they are calling on behalf of Microsoft to gain your trust, but it’s actually a carefully crafted script. When pressured, they will admit that they work for a Microsoft certified company, which only means that they are qualified to work on Microsoft products. It does not mean that Microsoft has hired them to contact you, and there is no way they are receiving error reports from your system.

There are posts from PC users worldwide complaining about these people, and all kinds of stories about large and repetitive charges on the credit cards of people foolish enough to believe them and give them access. Lord knows what type of malware is getting installed at the same time by these guys, or what data they may be stealing from the users.

Microsoft warns about these calls in their forums and recommends reimaging the PC and changing all your passwords (Computer, Bank, Credit Cards, etc.) should you fall prey to one of these schemes.

Do NOT fall prey to this scheme.

You can end up in a world of hurt if your accounts and personal information are compromised, I repeat, a world of hurt.

They seem to be targeting the Massachusetts area right now; I’ve seen a lot of entries in the local police blotters about people reporting similar calls. Probably just working their way through the local phone listings and they'll move on to another area soon. We can all help to move them along by not cooperating, and/or making their day as unpleasant as possible.

In a nice polite way, of course ; )

That is all.

Bluetooth Music Receivers

Bluetooth Music Receivers are a great way to connect your phone or iPod to non-Bluetooth devices. Most come with both a 3.5mm-to-RCA and a 3.5mm-to-3.5mm cable, so they’re perfect for connecting to that old shelf system at your vacation spot, a pair of powered speakers, or even to a hotel TV or radio, and there are a plethora of inexpensive options to choose from.

My favorites are the Belkin ($39), the Rocketfish ($49), and the Kanex AirBlue ($49). All score about the same in the device connectivity and distance departments. The Belkin is well thought out and dependable, as are most of their products. The Kanex adds a rechargeable battery, which is pretty handy if power is an issue, and the Rocketfish adds an Optical Audio Out option to the mix. As with all electronical gadgetry though, there are a couple of caveats you should be aware of;

First and foremost, these devices are not backwards compatible with all versions of Bluetooth. That means there’s a chance they won’t work with your particular phone. Check out the manufacturer sites for compatibility charts and user reviews before choosing.

Secondly, Bluetooth connectivity is pretty much same room, line of sight, remember this. I was surprised by reviews complaining about Bluetooth connectivity range: “I got a call and stepped into the other room and the music stopped”, or “I want to hide the phone/iPod in a drawer behind the couch, but then it won’t sync.” Same room, line of sight, with a max separation of about 20 feet, and people or objects passing by can block the signal (blocking interference is more prevalent at distances over 15’). I have seen these things work up to their rated range of 33’, but it was a straight shot across my pool, so technically it’s possible, but conditions have to be perfect.

If I’m syncing with a sound system, I prefer to use one of my iPods rather than my phone, and I place the iPod on the coffee table or somewhere near the sound system, and then use it like a remote. This way there’s no connectivity dropouts, and there’s also no phonus interruptus to the music flow. Plus, you won’t end up incommunicado should you wear down the phone’s battery while you’re busy jumpin’ and jivin’. Nice.

So, while Bluetooth Receivers are not the perfect, one size fits all solution for connectivity, they are a great alternative to docks and cables, and a very cheap way to upgrade old components instead of deep sixing them.

That is all.

Extended Warranties, Are They Worth It?

Retailers offer extended warranties on almost everything these days, but are they worth investing in?

For me, it depends on a combination of things; the deal being offered and the repair/replacement costs of the product. Black and Decker cordless screwdriver? No thanks, I’ll just buy a new one. It gets a little more complicated with higher end items, though.

It’s the devices that you’re likely to repair as opposed to replace that you might want the coverage on, especially if it covers you against accidental damage, e.g., dropping, spills, etc. and also covers consumables like battery replacement.

With TV’s, I usually balk. Most have a one year factory warranty, there’s no batteries or accessories to replace, and they’re not subject to a lot of wear and tear like a laptop or tablet, just mount them and forget them. Plus with the way the prices keep dropping, they’re more of a replace than repair device these days.

PC’s, laptops and tablets are similar in the fact that prices keep dropping; wait a year and you can buy twice the system for the same money, but they’re expensive to fix, and your first choice is always repair with this type of device. It’s a pain to move all your data to a new machine, near impossible if you haven’t been doing backups.

I purchased extended warranties on both my desktop and laptop, and both paid off big time. The power supply and motherboard on my desktop fried after taking a power jolt with only a couple of weeks left on the plan, and Best Buy fixed it with no questions asked, basically giving me back a brand new computer with my original hard drive.

I had purchased the same Best Buy extended warranty on my laptop, and once again with only weeks left on the plan I began having overheating issues with the video card. Because the video card was integrated with the motherboard, the laptop was deemed too costly to repair, so Best Buy gave me a gift card for the purchase price of a similar model plus tax, and I walked out of there with a brand new laptop. One with twice the processing power, memory and disk capacity, and a larger screen, no less. Nice.

I had also gotten a replacement battery for the laptop shortly before its demise, no questions asked. I just had to show my sales slip and warranty paperwork and they shipped a replacement to my house free of charge. Think about this; if a warranty covers battery replacement, you know you’re going to recoup most of the cost by ordering a battery before the warranty expires, they go for about $100, and what 2 or 3 year old laptop couldn’t use a new battery?

So, before saying yes or no to the extended warranty offer, here’s what I ask myself:

Would I want to get this product repaired?

Is it an “at risk” device, something that will see a lot of wear and tear like a laptop?

Does it cover things that are not covered by the factory warranty, e.g. power spikes, spills, drops?

Is the extended warranty for a longer period than the factory warranty, and is it a reasonable cost?

Consumer Reports warns against buying any extended warranties or purchase protection plans, saying that the odds are that most of the devices they are offered on will either never need repair, or the problems will surface during the original manufacturer’s warranty, however they do admit that the exception to the rule would be laptops, especially Macs, due to Apple’s skimpy warranty policies. They offer a chart (shown above) with average failure rates of products within the first 3 to 4 years that shows laptop failure rates at 43%, leading all electronics, appliances and yard equipment by a wide margin.

Personally, I think the Consumer Reports article is a little misleading. They come out so strongly against extended warranties, then halfway through the article backtrack when it comes to electronics. In my opinion, most people stop reading after the first few negative paragraphs and miss the important caveats. I do have to thank them for the failure rate chart, though. Very nice.

Bottom line, the choice is yours. Weigh your options and make the choice that’s right for you, and your budget.

That is all.

Hope Springs Eternal

It’s been awhile since we’ve talked, and it hasn’t been of my own choosing; I’ve been on a little tour of hospitals and medical centers, lots of fun, but I’m home now, and that’s a blessing.

For a while there I wasn’t so sure that was going to be the case, and I was getting a little down. Lying awake at night in strange places, watching the horrific news of late unfolding in near real time on my little electronic portals to the world, it was pretty easy to get discouraged.

Some things I’ll just never understand, nor do I think I want to, but this I know; no matter how bad things get, you can’t get discouraged, and you can’t give up. You have to take things in stride and make the best of them, keeping in mind all of the good things in life and drawing hope and strength from them.

The beauty of a new spring, the love of your friends and family, the indomitable strength and spirit shown by the people touched by recent events, these are a few of the things I’ve chosen to draw hope from. Hope, love, determination and spirit; that’s some strong stuff.

Boston Strong. Wicked Strong.

Not Such Deep Thoughts – Freaky February Edition

Blackouts, Whiteouts, Pope-outs, asteroids and meteors, this has been one special February so far. Lots to talk about, so let’s get this party started.

Super Bowl XLVII was notable on a lot of levels, but will probably be best remembered for the second half blackout. In the first half, the Ravens romped, and it looked like the game was going to be a boring blowout. At halftime, Beyonce bounced, and that amped things back up a little, at least it did for me… but then the second half opened up with a Ravens’ runback and I started picking up and getting ready for the rack. Not being a Ravens fan, I had little desire to watch further. Then the lights went out, and everything changed. First off, it silenced Phil Simms for a while, and that was awesome in and of itself, but it also gave the shell shocked 49ers time to gather themselves a bit, and when the lights came back on, they made a game of it. An exciting one, no less, that came down to the final possession. In the end, the Niners came up a little short, but it was a valiant effort, and not without a bit of officiating controversy. Non calls aside, the 49ers lost the game by not showing up in the first half, and the Ravens won by hanging tough for the full sixty minutes. Gotta give them credit, no matter how much it kills me.

Note to football players; God does not decide sporting events. You win because you outplay the other team, period.

Note to conspiracy theorists; if I was getting ready to turn off the TV, how many others were? Is it possible that CBS and the NFL, fearing financial disaster, had a hand in the blackout? Faux News is said to be working on an expose piece and claims to have footage of Roger Goodell entering the control room just moments before the lights went out, carrying a huge bucket of Gatorade.

Just when I thought we might squeak through with another mild winter, bam, we get clobbered by a record breaking blizzard. High winds, whiteouts, bone chilling temperatures and over two feet of fine powdery snow; yikes, what a mess. The whole region came to a screeching stop, which is a good thing. The driving ban prevented people from getting caught on the roads, and it really helped out with the massive cleanup efforts. Some people were outraged by the ban, felt it was infringing on their personal freedoms, to those people I say; STFU. If you’re not a doctor, a cop, a fireman or a plow driver, you don’t belong out clogging up the driving lanes, putting people’s lives in danger to save your sorry butt.

The 2013 Farmers’ Almanac called the recent weather in the Northeast almost to a tee, by the way. Here’s part of their Zone 1 Northeast February prediction: 8th to 11th, unsettled; light snow and flurries. 12th to 15th, a major Northeast snowstorm develops, accumulations could exceed one foot with strong winds causing blowing and drifting of snow. 16th to 19th, lingering snow showers and flurries. Dead on, but just a couple of days late on the blizzard, it actually happened on the 9th and 10th. Still an amazing feat of prognostication though, considering it was written several years in advance. How the heck do they do that, you ask? Well, it’s complicated. I’ll let them explain; “The Farmers’ Almanac weather predictions are based on a secret mathematical and astronomical formula. Developed in 1818 by David Young, the Almanac‘s first editor, this formula takes many factors into consideration, including sunspot activity, moon phases, tidal action, and more. This carefully guarded formula has been passed along from calculator to calculator and has never been revealed.” However they do it, I’m impressed.

Note to all; the Almanac has also red flagged February 24th to 28th and March 20th to 23rd for major coastal storms along the Atlantic Seaboard. The February 24th to 28th storm was predicted to just brush the Northeast as it heads out to sea, and that seems to be the case so far, but the March 20th to 23rd storm promises strong winds and heavy precipitation. Methinks March will not go lamb-like into that good night.

Extreme weather is becoming a bit of a trend these days. I don’t know if it’s global warming or just a normal planetary cycle, but I do know this for a fact; never in the history of this beautiful little planet has there ever been as many people or as much industry. Never. Ever. Does it make a difference in the delicate balance of life? Well, I’m not a climatologist, nor do I play one on TV, but it’s hard not to think so. Manufacturing waste, vehicle exhaust, billions of humans and bovines breathing, belching and farting, it all adds up people, and it worries me a little.

Note to self; never, ever, buy ocean front property.

We got yet another February surprise when the Pope resigned without warning last week. The last time a Pope resigned was in 1415, almost 600 years ago, so you can see why it's caused such a stir, and just to make matters more interesting, there was a purported lightning strike on the Vatican the same day. Hmmm… Lightning has long been associated with the fortunes of Rome. From about 300 B.C. until 400 A.D., a group known as the College of Augurs looked to the skies for signs of Jupiter’s will in the form of birds, lightning and meteors. So, we’ve got the lightning, and we’ve got the meteors (I’ll get to those in a second), if something freaky happens with birds soon, I’m heading for the hills. All kidding aside, I think what the Pope is doing is a good thing. The church is in turmoil, and for once someone is saying “Hey, we need someone at the helm who has the strength to tack against the wind.” The time has come to stop leaning on tradition, and the fact that the Pope can make such a decision gives me great hope. Imagine the strength it took for him to do this; to give up the most coveted position he could ever imagine, I think that alone is a sign from God, a sign of hope.

On the 15th we had a very close encounter with asteroid 2012 DA14, a 45 meter, 130,000 ton space rock. It didn’t just pass between the Earth and Moon, it passed between the Earth and our geosynchronous satellites. That’s a pretty close shave, and as if to emphasize how vulnerable to this sort of thing we actually are, it was both preceded and followed by 2 unrelated meteor strikes. The Chelyabinsk meteor, a “smaller” 10,000 ton space rock, streaked across Russian skies on the morning of the 15th, exploding in an airburst over Chelyabinsk. The force of the explosion was equal to 500 kilotons of TNT, and the resulting shock wave injured 1500 people and damaged 4300 buildings. There was also a meteor sighting in the San Francisco area later that day. No impact was recorded, just an impressive light show. To put things in their proper perspective, if the 10,000 ton Chelyabinsk meteor did so much damage, imagine what a direct hit on a populated area by a 130,000 ton rock like DA14 would do. Can you say nuclear winter?

All right, enough weirdness, let’s talk tech. Here’s a quick update to my last post; My Love/Hate Relationship With Apple. We finally got our Snow Leapord disc delivered and successfully upgraded the iMAC’s OS, as well as iTunes and VirtualBox. I also added 4GB of RAM while I was at it. I didn’t continue on to the latest OS, Mountain Lion, thank goodness. I found out (just in time) that Mountain Lion breaks older versions of Microsoft Office, so we saved ourselves from another heavy dose of collateral damage. Phew… Anyway, now the little pink nano is set up, sync’d, and fully functional, and it is a pretty slick little device, but as I said in the previous post; this was way too much hassle just to set up a simple music player. Way too much.

While we’re on the subject of Apple, upgrades and collateral damage, I also upgraded my Apple TV’s firmware and guess what? Now my wired desktop no longer shows up in the connected devices/available iTunes library list. My laptop, my Touch and my wife’s wired iMac all do, but not my desktop. I’m not sure if it was my latest iTunes upgrade (10.7) or the upgrade of the Apple TV device to version 5 that messed things up, but it’s a real pain. When I’m streaming my iTunes music I have the Apple TV screen saver set to use the contents of the My Pictures folder so there’s a constant stream of our Kodak moments on the big screen, and the desktop is where the bulk of my pictures live. My suspicion is that although the iMac has a wired connection, it also has built in Wi-Fi, and Apple TV firmware has been modified to only look for devices that have their own built in Wi-Fi, and no longer looks for wired devices that are accessible via an external Wi-Fi connection such as a router. You’re killing me here, Apple…

Note to Apple; the short life span of your products (ie: new models or major software revs every 5 to 7 months) will be your undoing, we are not all Apple Fanboys.

OK, last thing, promise. Spring Training is cranking up, and the question on all good Sox fan’s minds is; can they pull their nards out of the fire? The team has pretty much self imploded and it appears that things can’t get much worse, so that’s something to hang your hat on. But how they fare in the standings this year is of less importance to me than how they act and play. As long as they give it 100%, I’m behind them. Any less and I’ll be turning them off.

Note to Red Sox; forget the fancy demographic studies and bringing in high paid mercenaries. If you want a successful and embraceable team, start with the basics; hard working players with integrity and a love of the game, add in a little inspirational leadership, mix well and bake for approximately 180 days. It’s a no fail recipe.

That is all.

My Love/Hate Relationship With Apple

My wife got a shiny new 7th gen iPod nano in her stocking this Christmas, a pink one no less, and it put a huge smile on her face. The new nano is a nicely thought out little device and the perfect workout accessory; it holds a ton of music, has Bluetooth for wireless headphones, a built in pedometer, and it has the Nike+ personal trainer app, which is pretty slick.

She has an iMac and she’s had a couple of iPods and an iPad, so Santa felt pretty comfortable with this particular gifting. The only requirement for the new 7th gen nano is that it needs iTunes 10.7 or higher. Piece of cake, thought Santa.

His confidence was based on the fact that he has iTunes 10.7 running on both an XP and a Windows 7 machine back at the North Pole, both ends of the technology spectrum in the Windows world, plus the iMac in question already has iTunes 10.5 loaded on it, so upgrading from 10.5 to 10.7 on a fairly new iMac shouldn’t present any problems. iTunes 11 might be a problem, but 10.7 is just a simple rev bump.

That was his thinking, anyway, but Santa was wrong, way wrong.

First my wife tried to upgrade to iTunes 10.7. The download went fine, but her iMac balked on installation, informing her that she was running OSX 10.5 (Leopard) for an operating system, and iTunes 10.7 could only be installed on machines with the newest version of OSX, Mountain Lion (10.7).

So, Apple has a version of iTunes 10.7 for XP, Vista and Windows 7, both the 32 and 64 bit versions, but for their own platform there’s only 1 version, and that’s for their latest and greatest OS only. Nice.

Oh well, no big deal, we thought. Mountain Lion is available as a download on the Apple website, for a fee of course ($29.99). Wrong again…

To upgrade from Leopard (OSX 10.5), you first have to upgrade to Snow Leopard (OSX 10.6), and Snow Leopard is not available as a download. You have to buy the disc set from Apple, again for a fee, load it, and then you can download Mountain Lion.

Rather than order Snow Leopard online and wait impatiently, we decided to head out to the closest Apple store and pick up a copy. Seemed like a good idea at the time, we just wanted to wrap things up and move on at this point, but we were wrong yet again.

When we got there we were told that the brick and mortar stores don’t carry copies of the operating system, you can only order them online. Of course, they were very nice about it, even reminding us that we’d be able to download Mountain Lion once we ordered and installed Snow Leopard. It was small compensation though, and we trudged back home, extremely frustrated, and placed our order for the Snow Leopard disc set.

Now we sit and wait, knowing that once we get the software delivered, we have to do two OS upgrades and then an iTunes upgrade, plus we’ll need to fix the collateral damage; upgrading other programs so that they’re compatible with Mountain Lion. The collateral damage is the main reason we hadn’t updated the iMac yet. Our current version of VirtualBox, the program that allows us to load a second operating system, XP in this case, won’t run on Mountain Lion, and without it, my wife can’t work from home. So once we finish the OS and iTunes upgrades, we’ll need to do the VirtualBox upgrade.

Meanwhile, the pretty pink nano sits there next to the Mac, gleaming in its little acrylic box, unused and unloved, silently mocking me.

“Great present”, it whispers.

*sigh*

I take solace in the fact that with gifts, it’s the thought that counts, and none of these upgrades are a bad thing in any way. Matter of fact, they we’re way overdue, but it shouldn’t be this hard to set up a simple music player.

If Apple can make a version of iTunes for every Windows OS, they certainly could do the same for their own, so why don’t they? Well, they have to cater to Windows users, they make up the lions share of their customers, and it’s not their OS, so they can’t force change. Ah, but Mac users, they’re the cash cow. They can get them coming and going; new iPod, new OS (or two!), sometimes even a new system. It’s like shooting fish in a barrel.

Apple has released 3 OS upgrades since we bought the iMac in 2010, and countless versions of iTunes software and iPod firmware. Ideally, you always want to have your computers and gadgets up to date, it unlocks new functions and features, and can ultimately make a big difference in your device’s performance, but it gets very hard to keep up with, plus you have that old “collateral damage” problem.

The iPad, iPhone and Touch all have Wi-Fi and can sync to your iTunes account via the cloud, so you’re not as much of a slave to change as you are with devices like the nano that need to be physically connected to a system to sync and operate, but you can still get bitten, so beware.

The lesson here is; do your homework before buying any kind of software or hardware, especially when it’s for someone else. The last thing you want is to be raising stress levels instead of bringing joy and delight.

Oh yeah, and do your upgrades in a timely fashion, don’t be a slouch like me.

That is all.

Adios Rex

The passing of a true American hero today. Man I loved that guy. Here's a link to a post I did back in 2008 right after seeing him in the Wakefield parade:

Howdy Rex!

Last Minute Tips for a Very Geeky Christmas

Still struggling with your Christmas shopping? Well, you’ve come to the right place; our annual last minute gift guide will help you get over the goal line. There’s something here for every budget, and all items are readily available and guaranteed to please that special geek in your life.


Apple iPad mini

The hot gift for 2012, nuff said. $329 and up at Apple Stores, Best Buy, Target, Walmart, basically everywhere. Comes with the new Lightning to USB cable and a USB power adaptor.


Apple 7th gen iPod nano

As it says on their website, it’s been completely renanoed. The widescreen and video are back after a failure to report for duty in the 6th Gen version. Bluetooth, Nike + support and a pedometer function have been added. It’s got a touch screen, FM radio with live pause, 16GB of storage for your music, videos, photos and contacts, and it comes in a plethora of colors. I think this is their best version yet.

$149 at Apple stores, Best Buy, Target, Walmart, basically everywhere, best selection of colors is the Apple Store. Comes with a set of the new Apple EarPods and a Lightning to USB cable.


Belkin YourType Bluetooth Keyboard/Folio for iPad

Touch screens are amazing, but sometimes you just need a keyboard. There’s a bunch of them on the market this year, but I like Belkin’s best. It has a responsive, well designed removable keyboard with 60 hour active battery life, and the folio adjusts for multiple landscape and portrait iPad viewing angles. Comes with a micro USB cable for recharging.

$79 to $99 at Target, Walmart, Best Buy


Logitech Harmony® 650 Remote

Love the Harmony remotes, hate the prices. The top end models go for $250 to $350; too rich for my blood, but the 650 can be found for as low as $50. It’s got a color screen, controls up to 5 devices, and supports over 5000 brands. Connect it to your PC via USB cable and let Logitech’s online software walk you through configuring it for one click activities, and their constantly updated database ensures this remote will be able to keep up with your component changes for quite a while.

$49.99 to $79.99 at Best Buy, Home Depot


Bluetooth Speaker Systems

Forget the docks and cables; you can wirelessly stream music from your Bluetooth enabled phone, iPod or laptop to a wide variety of Bluetooth speakers and receivers available in every price range. From the HDMX Jam at $44, to my favorite, the Bose Soundlink II at $299, there’s a lot of options here.

$44 to $299 at Apple stores, Best Buy, Target, Walmart, these things are everywhere this year.


iTunes Cards

Every Christmas we pick up a couple of 3 packs of the $10 iTunes cards, they make great stocking stuffers and they’re good to have on hand for emergency gifting. Available everywhere. $10 and up.


Google Play Cards

Finally, prepaid gift cards for Android users, what a concept! Available at Target, Walmart, Staples and Radio Shack. $10 and up.


That’s it, there’s something here for every budget, and they’re all “swoop in and grab” kinda presents. It will take you longer to find a parking spot than to find and purchase any of these items, so get it in gear and let’s wrap this thing up!

Choosing a New Internet Provider?

Be sure you ask the right questions.

I’ve gotten a couple of calls in recent months from family and friends who have changed providers and suddenly found themselves without Wi-Fi. I always start by asking them the same questions;

Does your new router/cable modem have Wi-Fi? To which they usually answer; how can I tell?

Okay, did your new provider leave you with Wi-Fi credentials, ie: SSID and WEP Key/Password, and if not, is that info listed on the router’s label? The answer to this is usually; hmmm, there’s a lot of numbers on the label…

At this point I politely cut them off and say; I’m going to need to stop by. When I do, I often find that their new gear doesn’t support Wi-Fi, and it seems to happen most often when people switch over to Comcast.

I’ve got Verizon FiOS at home, and you know what they say; once you go glass, you never go back, but some people don’t have that option. If your only choice is between Verizon DSL and Comcast Broadband, sooner or later you’re going to make the switch to Broadband.

The problem is, Verizon provides Wi-Fi with all of their products; get internet service, get Wi-Fi. With Comcast, it seems you need to specifically ask for Wi-Fi, as their standard cable modem doesn’t have built in Wi-Fi, only their “Advanced Wireless Gateway” does, and if you don’t ask, oh well…

Smart phones, tablets, laptops, smart TV’s, we’ve become very dependant on Wi-Fi these days. It’s become ubiquitous, something we expect and take for granted. Data invisibly streaming all over the place; it’s amazing when you stop to think about it.

Whoosh; there go our Thanksgiving pictures on their way up to my wife’s iPad, buzzing past me as I sit wirelessly streaming my iTunes library to my entertainment center. It’s a brave new world.

As I said, we really take it for granted, until someone pulls the plug, that is. When the Wi-Fi goes down, or you lose it when you switch providers, it’s a real problem, but not an insurmountable one.

Comcast will ship you their Wireless Gateway, for a fee, if you find yourself in this position and you call and complain, or you can just set up your own Wi-Fi router, which I recommend. It’s relatively easy, and is a more flexible solution for homes/businesses that present Wi-Fi coverage difficulties.

Below are some links to previous posts on both our website and blog that will help you setup and tweak your basic home network and boost your Wi-Fi signal, but the most important takeaway here is; when you’re thinking of switching providers, ask them if they provide Wi-Fi.


Choosing a provider

Setting up a home network

Wireless Network Settings and Solutions

The Place To Be This Black Friday:

Home, in your fuzzy slippers.

Here’s the deal; there’s this thing called the interwebs, and you can get great deals with just the click of a button in the comfort of your own home, wearing your PJ’s and fuzzy slippers, no less.

All while chewing on a leftover drumstick.

It’s amazing!

Or, you can stand outside all night in the freezing cold, only to take part in an out of control stampede for a couple of loss leader items.

Hmmm…

Seriously, Cyber Monday has been slowly spreading its wings, and the online deals are now available as early as Thanksgiving Day, just like in the brick and mortar stores.

We’ve gotten some tremendous deals online the last few Black Fridays, and the one time in recent memory we ventured out, it was to Paul’s TV inside Jordan’s Furniture. Great TV, great price, no lines, and the new TV and stand were delivered and set up, for free, before the day was done. Nice

So, if you can’t stay home, pick your spots.

That is all.

Samsung Galaxy S III

The Samsung Galaxy S III is a great phone, and currently the best selling smartphone in the world, outselling the iPhone 4s and all other comers. The figures aren’t in yet on head to head sales with the new iPhone 5, and that may change things, but I don’t see it giving up much ground once they are.

It’s got a huge 4.8” HD screen, and yet it’s easy to grip and surprisingly light at 4.7 Ounces. It’s a real head turner too, with lines more reminiscent of the iPod Touch, as opposed to the iPhones of late. The casing has a nice feel to it, slick and sleek without being slippery; it really feels comfortable in your hand.

This phone isn’t just another pretty face, though. With a 1.5 GHz dual core processor, 2GB of RAM and 16GB of ROM on board, and the Android 4.1 OS (Jelly Bean), it’s a fast and responsive device preloaded with Android Apps that rival Apple’s best, and blazing fast 4G connectivity (4G LTE and HSPA+ 4G/3G, depending on the carrier).

It transfers files with other devices wirelessly via Android Beam and S Beam (NFC based features) just by touching the devices together, and the DLNA function (WiFi Direct) allows you to display photos and videos on a Samsung Smart TV, which is pretty cool.

It also has a Smart Tag feature, which uses facial recognition to match faces in photos to faces in your contacts list, and then it automatically displays the contact’s latest social media status updates for you.

It has both front (1.9 Megapixal, 720p video) and rear (8 Megapixel, 1080p video) facing cameras that are very good, comparable to some point and shoots, and it uses the front facing camera for Smart Stay and Face Unlock, two more features that take advantage of the facial recognition software. With Smart Stay on, the phone looks back at you every once in a while, and if it can’t see your eyes, it puts the display to sleep, extending battery life. Face Unlock matches the user to their contact photo and wakes the phone up.

S-voice (think Siri without the dry wit), Custom Call EQ (the phone plays a series of high and low tones, you tell it which ones you hear, and presto, custom call EQ), the list goes on and on. For me though, the real selling points are; Micro USB connectivity, drag and drop file transfer, an external memory slot that holds up to a 64GB microSD card, and a removable battery.

I’m an iPod guy, love ‘em, have ‘em all, I’m like Gollum when I’ve got one in my hot little hands, so I was a little leery of going with an Android phone, but the ability to load files without connecting to a specific iTunes library, use a cable that isn’t proprietary, pop in an SD card and replace my own battery has totally won me over, and the newest Android OS (4.1) is clean and routine, a pleasure to use.

Samsung’s ad campaign that’s set outside of an Apple store on release day is great, a guy with an S III holding a spot in line for his parents, then sharing play lists with his buddy by touching phones as he leaves, it says it all; It’s not an iPhone, but it has everything you hoped the iPhone 5 would bring to the party.

Brilliant marketing, brilliant phone.

Unity Of Purpose

I’m going to deviate from my standard post topics tonight and I hope you’ll bear with me for a few moments, because I feel what I have to say is important.

Tomorrow is Election Day, and there are only two things that you absolutely have to do; the first is to vote, you have to vote. People have sacrificed a great deal, including their lives, so that you and I can live in a free society and exercise our right to vote for the candidate of our choice.

The second thing you have to do is to make the choice to stand behind whoever gets elected.

Why? You ask. I can hear you now; “Over my dead body, I can’t stand that other guy. I can’t stand his policies or his personal beliefs, and I’ll never acknowledge him as my President.”

The answer is simple, we’re in a dark place right now, and no politician or party can pull us out of that dark place without our help. Unity of purpose is the only way we’ll ever get this country back on track again. One nation, indivisible, that’s how we bill ourselves, and it’s what allows us to be great. Many hands working for a single purpose, that’s how things get done.

Right now, we’re a nation divided, but we shouldn’t be. The people on the other side of the political fence from you are not your enemy. They’re not crazy, and they’re not deranged, they’re just your friends, your neighbors, your coworkers, good Americans all, they’re just not all on the same wavelength as you, and you know what? That’s how it’s supposed to be.

If everyone was the same, thought the same, acted the same, there’d be no progress. It’s only through our exposure to others who think differently that we learn, and that helps us to make informed, intelligent decisions. Freedom of thought and speech form the bedrock of this great country. My opinion, or yours, or our party’s, is never the be all and end all. There’s always room to build and grow, none of us are perfect, and it’s how our forefathers intended it to be.

If you’re afraid that we’re going down the wrong path if one party or the other comes to power, fear not. The checks and balances that are built into our political system ensure that no one person, or party, can take us too far off track. You can start to work immediately after this election cycle to make sure the person or party of your choice makes it into office in the next cycle, but you are undeniably obligated to try to make things work in the meantime.

I look at it like this; say you work for a company that has profit sharing, and you get a new boss who you disagree with. Do you stop performing because you’re unhappy, or because you don’t like the direction the company is headed in? Of course not, because you’d be cutting off your nose to spite your face. You wouldn’t stop working, and you wouldn’t publicly talk smack about your boss, or your company, because it would hurt the company’s public image, and that would hurt your earnings.

That’s what’s going on right now, people are intractable in their beliefs and refuse to see the higher ground. They refuse to see the benefits, no, the absolute necessity, of cooperation, of unity of purpose.

Yes, there are a plethora of things wrong, and yes, change is slow and painful, but change can only be achieved if each and every one of us rolls up our sleeves and contributes, so tomorrow I ask you to vote, and to promise you’ll work with those crazies on the other side so we can get things back on track. It’s your solemn obligation as an American, and the only way you can ensure that this great nation carries on.

That is all.